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Refund and Returns Policy

Aplay Market > Refund and Returns Policy

Overview

We want you to be satisfied with your purchase. Our policy provides a 30-day money-back guarantee on our primary online courses. If 30 days have passed since your purchase, we cannot offer you a full refund. This policy is designed to give you ample time to evaluate our course material while protecting the intellectual property of our academy.

Eligibility for a Refund

To be eligible for a refund on a course, your request must meet the following criteria:

  1. The request is made within 30 days of the original purchase date.

  2. You have not completed more than 25% of the course content. Course progress is tracked automatically through our platform.

  3. You provide a valid receipt or proof of purchase.

This policy is in place to prevent abuse of our system. We believe 25% of the material is more than sufficient to determine if the course is the right fit for you.

How to Request a Refund

  1. Contact Us: To start the process, please email us at info@aplaymarket.com

  2. Provide Details: In your email, include your full name, the email address used for purchase, and your order number or receipt.

  3. Review: We will review your request and check your account activity (such as course progress) to confirm eligibility. We will notify you via email of the approval or rejection of your refund.

  4. Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven’t received an approved refund yet, please follow these steps:

  1. Check your bank account or credit card statement again.

  2. Contact your credit card company or bank, as there is often a processing time before a refund is officially posted.

  3. If you’ve done all of this and still have not received your refund, please contact us at info@aplaymarket.com.

Course Exchanges

We generally do not offer exchanges. However, in special circumstances, we may consider a request to swap your purchased course for another of equal or lesser value. Please contact us to discuss if this is possible for your situation. All exchanges are at our sole discretion.

Need Help?

If you have any questions about our Refund & Cancellation Policy, please don’t hesitate to contact us at info@aplaymarket.com. We’re here to help!